If it doesn't know, it says so
CleverCall answers based on your own websites and guidance. If the answer isn't there, it doesn't guess.
Used by municipalities and agencies in Denmark and Germany
One citizen or a million. CleverCall answers straight away.
The AI voice assistant that answers calls, books appointments and transfers callers – around the clock, in over 40 languages, including Danish and German. Even when everyone calls at once.
- EU-based and owned
- GDPR-compliant
- Works with your phone system
Citizen Service
Call in progress · 00:00
Hi, I need to renew my passport. Can I book an appointment?
Of course. I have a free slot on Thursday at 10:30 – does that suit you?
Yes, that's perfect.
Appointment booked · Text message sent
Municipalities, agencies and businesses in Denmark and Germany use CleverCall
Built for the public sector
When everyone calls at once, there is still no queue.
The annual tax statement lands, a storm closes the schools, or an application deadline is approaching. CleverCall takes every single call – so your staff can spend their time on the people who need a human.
Millions
of citizens in Denmark and Germany can call a municipality or agency that uses CleverCall.
75%
of calls are resolved without being transferred to an employee.
40+ languages
Answers in the language the citizen speaks – without you having to translate anything.
24/7
Open around the clock, including holiday periods and public holidays – with no extra staffing.
See examples
A phone queue means waiting. CleverCall means an answer.
See what happens during the call – and what you have afterwards.
Municipality · appointments
The appointment goes straight into your booking system. No employee has touched the call.
Citizen: I need to renew my driving licence. When can I come in?
CleverCall: I have a free slot at Citizen Service on Tuesday at 9:15. Shall I book it for you?
Citizen: Yes, please.
CleverCall: It's booked. Remember to bring your old driving licence and a photo. You will get a text message with all the details.
After the call: appointment booked
- Driving licence · Tuesday at 9:15
- Confirmation and checklist sent by text message
Agency · guidance
When you update the guidance on your website, CleverCall answers with the new version.
Citizen: Which documents do I need to send when I apply for a grant?
CleverCall: You need to send a budget and a short project description. The deadline is the 1st of the month. Would you like the link to the application by text message?
Citizen: Yes, please.
After the call: answered · link sent
- Question about grants
- The answer came from your own guidance
Stadt · auf Deutsch
CleverCall is used by municipalities in both Denmark and Germany – in the citizen's own language.
Citizen: Ich brauche einen Termin für einen neuen Personalausweis.
CleverCall: Gerne. Im Bürgerbüro ist am Donnerstag um 10:30 Uhr ein Termin frei. Passt Ihnen das?
Citizen: Ja, das passt.
After the call: appointment booked · in German
- Personalausweis · Thursday at 10:30
- The same solution for your German-speaking citizens
Healthcare · prescription
Staff get a ready-to-handle task – not a long voicemail.
Patient: I need to renew my prescription for blood pressure medication.
CleverCall: I'll pass that on to the doctor. You will get a text message when the prescription is ready at the pharmacy.
After the call: new task
- Prescription renewal · blood pressure
- Sent to the clinic with the patient's details
Business · call transfer
You decide when calls are transferred, and to whom.
Customer: I'd like to speak to someone about my invoice.
CleverCall: I understand. I'll put you through to accounts now.
After the call: transferred
- Invoice · to accounts
- Routine questions are answered, the rest reach the right person
Safe to put on the phone
It knows your organisation – and its own limits.
A human when it matters
If the citizen asks for an employee, or the case is too complex, it transfers the call – following the rules you set yourselves.
Data stays in the EU
CleverCall is EU-based and owned, and complies with GDPR. Ready for public procurement and data processing requirements.
Listen for yourself
Sounds like a colleague. In the citizen's language.
Choose a language and hear how CleverCall sounds on the phone.
Get started
From first meeting to first call
No change of supplier and no new phone numbers for citizens.
-
1
Connect your phone system
CleverCall works with the phone system you already use – citizens call the same number.
-
2
Teach it your content
Point it at your websites and guidance, and choose a tone and voice. It learns what it needs to know by itself.
-
3
Connect your systems
Booking system, CRM or knowledge base – all at once, or start with one area.
-
4
See what citizens ask about
Every conversation becomes statistics, so you can spot trends and improve your service.
The whole organisation
Everyone wins with CleverCall
Citizen service and customer service
- Takes the calls at the busiest times
- Consistent information in every conversation
- Less stress – routine questions are handled before they reach you
IT and digitalisation
- Integration with existing systems
- Security and GDPR compliance
- Scales from one department to the whole organisation
Management
- Lower operating costs and better staffing
- Better service KPIs with 24/7 availability
- Insight into what citizens actually call about
What customers say
From the municipalities people call
“Waiting times on the phone have been significantly reduced. Our employees now have more time for the citizens who genuinely need human contact.”
“Technologies like CleverCall are part of the future of citizen service. It takes pressure off us day to day, so we have more time for the citizens who really need to talk to us.”
“A fantastic tool with a user-friendly interface and an intuitive backend. It is rare to find a company as proactive as the team behind CleverCall.”
Success stories
See all stories
How others use CleverCall
Egedal Municipality
Better citizen service since 2021
Faster service, better experiences and happier employees.
Read the story
Vejle Municipality
Supportbot helps with IT around the clock
Just over 8,500 employees get help with IT issues – including outside opening hours.
Read the story
FSB
Quick answers. No phone queue.
One of Denmark's largest housing administrators gives residents answers straight away.
Read the story
Pricing
From one department to the whole municipality
Start for free, or talk to us about a solution for the whole organisation.
Free trial
Try CleverCall free for 14 days.
€0 for 14 days
Try for free
- 1 phone number · 1 language
- 30 inbound minutes
- No call transfer
- 30 text messages
- 200 pages of content (1 source)
- Weekly data update
- Self-service setup
- Statistics and AI analysis
- GDPR-compliant with high security
Small Business
For organisations with less content and fewer calls.
€199/month
Buy now
- 1 phone number · 1 language
- 500 AI minutes/month
- Pay-as-you-go call transfer
- 100 outbound text messages/month
- 2,000 pages of content (1 source)
- Weekly data update
- Self-service setup
- Statistics and AI analysis
- GDPR-compliant with high security
- Support
Add-ons
- Extra phone number€27/month
- Extra language (max. 3)€54/month
- 5 extra sources€94/month
- 5,000 extra pages of content€28/month
- 1,000 extra AI minutes€135/month
- 1,000 extra text messages€99/month
Medium Business
For content-heavy websites with more calls.
€535/month
Buy now
- 1 phone number · 2 languages
- 2,000 AI minutes/month
- Pay-as-you-go call transfer
- 200 outbound text messages/month
- 5,000 pages of content (3 sources)
- Weekly data update
- Standard setup
- Statistics and AI analysis
- GDPR-compliant with high security
- Support
Add-ons
- Extra phone number€14/month
- Extra language (max. 3)€40/month
- 5 extra sources€67/month
- 5,000 extra pages of content€14/month
- 1,000 extra AI minutes€100/month
- 1,000 extra text messages€67/month
Enterprise
For large organisations with lots of content and high call volumes.
By agreement
Contact us
- Phone numbers, languages and AI minutes as needed
- Pay-as-you-go call transfer
- Full setup
- Extended statistics with API access
- GDPR-compliant with high security
- Dedicated support
- Integration with your phone system (SIP) – free call transfer
Hear how CleverCall would answer your phones.
Book a demo with your own questions.