CleverCall is ISAE-3000 certified and stores data in the EU, so you can get more insight from your calls – without worrying about GDPR.
CleverCall is used by private and public organisations that have one thing in common: a focus on GDPR.
We have strengthened security by becoming ISAE-3000 certified for GDPR. The audit is carried out specifically against the provisions of the GDPR, using the frameworks of FSR – Danish Auditors and the Danish Data Protection Agency.
CleverCall transcribes calls live. So you don't need to store the phone calls to get the valuable data and insights. It is also possible to store the audio recording with the caller's consent.
All CleverCall data is hosted within the EU in accordance with Schrems II and all EU recommendations.
The GDPR (General Data Protection Regulation) came into force in 2018. It meant that organisations had to take a far more deliberate position on their data than before. Cloud solutions have been growing for quite some time, and as the focus on data handling increases, it places high demands on how CleverCall handles data. The Schrems II ruling likewise placed high demands on cloud solutions. To meet the requirements of the Danish Data Protection Agency, CleverCall offers several options for data hosting. As a rule, CleverCall only hosts with companies owned in the EU, for reasons of data security.
CleverCall does not need to record calls; it transcribes them instead. By default, all personal data is stored, but filters can be set up, and sensitive personal data (racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for the purpose of uniquely identifying a person, health data, sex life or sexual orientation) is anonymised immediately. In general, you can set up your own timed process for when data should be anonymised.
For an artificial intelligence to get smarter, it needs a lot of data. Data is used to see where the AI assistant answers best and where there is room for improvement. When a human has taken over the call, it is also a good idea to keep the earlier data, so the person who took over can see what has been said. That way, the caller doesn't have to repeat themselves.
CleverCall stores data in the cloud, but can also store it in an on-premise solution. We recommend the cloud, as an on-premise solution requires more internal IT resources, and the cloud makes updates easier. Data is hosted within the EU.
Only a limited number of employees ever have access to your data. As a rule, these are the employees who can take over a call from the AI assistant, or relevant employees working on optimising the solution.
Data can only be accessed with two-factor login, and there are various options for IP whitelisting.
As CleverCall does not store data “at rest” in unsafe third countries, your data is safe in the EU.
Start for free today, or book a demo and see CleverCall answer your own questions.
