Faster service. Better experiences. Happier employees.
Since the summer of 2021, Egedal Municipality has used CleverCall to be more present for its citizens and relieve employees from the stress of constant calls. Read more about the Municipality’s progress, results, and future plans here.
Problem: Long telephone queues to be redirected to the right department. Pressured employees who lacked time for more complex inquiries.
Solution: All calls go directly to CleverCall’s Voicebot, which transfers the call to the correct department. The Voicebot also assists with appointment bookings and answers a large number of questions.
Result: 60% reduction in calls to the receptionist, who usually rerouted them. Less stressed employees. More time for citizens who need extra help.
Future: Expand the number of tasks automated by the Voicebot. In addition, the municipality aims to make greater use of the Voicebot’s analytics function.
Bonus: The Voicebot is especially appreciated during events that trigger many calls in a short time. In January, for example, several hundred citizens called Egedal to ask about MitID, which the Voicebot immediately redirected to the Danish Agency for Digitalisation.