Supportbot for Vejle Municipality

Published 27 August 2025 · Case studies

Vejle Municipality has just over 8,500 employees, and their IT issues don't only arise during the IT support desk's opening hours. So Vejle looked for a solution where employees could get help with their IT issues at any time of day or night – and CleverCall was the obvious choice.

IT help around the clock

Problem

Many IT issues arise outside the support desk's opening hours, which holds employees back in their work. At the same time, it puts extra pressure on the support department when it opens.

Solution

CleverCall's Supportbot is ready to answer every call outside the support department's opening hours. The Supportbot helps by giving concrete answers and sending links to detailed instructions and video guides.

Result

Since February 2022, Vejle Municipality's 8,500 employees have been able to call and get help with their IT issues at any time of day or night. A teacher is therefore no longer held up in preparing lessons because of a forgotten password or a broken mouse.

The future

With ongoing training on everyday questions, the Supportbot keeps getting smarter and better at helping employees with all kinds of problems. The Supportbot is always learning – but never forgets.

Bonus

If your support department is very busy, you can also use the Supportbot during opening hours. It can answer the simple questions and help with a range of typical IT issues. This takes pressure off the support department day to day, with fewer interruptions while it works on more complex cases.

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