Helping with IT challenges around the clock
Vejle Municipality has just over 8,500 employees, and their IT challenges don’t only arise during IT support’s opening hours. That’s why Vejle was looking for a solution that could help employees with IT challenges at all times of the day – making CleverCall the obvious choice.
Problem: Many IT challenges arise outside support’s opening hours, which hampers employees in their work. At the same time, this creates additional pressure on the support department at the start of opening hours.
Solution: CleverCall’s Supportbot is ready to answer all calls outside the support department’s opening hours. The Supportbot helps by providing concrete answers and sending links with detailed instructions and video guides.
Result: Since February 2022, Vejle Municipality’s 8,500 employees have been able to call and get help with IT challenges at all hours of the day. Teachers are no longer hampered in their class preparation due to a forgotten password or a malfunctioning mouse.
Future: With continuous training on daily questions, the Supportbot is constantly becoming smarter and better at helping employees with all kinds of problems. The Supportbot never stops learning – and never forgets.
Bonus: If your support department is very busy, you can also use the Supportbot during opening hours. Here, the Supportbot can answer simple questions and help with many typical IT challenges. In this way, the support department is relieved in daily operations and experiences fewer interruptions when handling more complex cases.