Quick answers. No phone queue. Less work.
As one of Denmark's largest housing administrators, FSB receives a large number of daily calls with variations of the same questions. What number am I on the waiting list? What do I do if my toilet doesn’t flush? FSB was tired of having their employees answer repetitive calls – so they switched to CleverCall.
Problem: Many repetitive calls, creating long telephone queues and repetitive, meaningless work for employees.
Solution: Implement CleverCall’s telephone system, where the Voicebot first answers the repetitive questions – or makes a smart transfer to the right employee.
Result: CleverCall’s Voicebot is configured to answer 3,000 of the typical question formulations customers call about. It can quickly and automatically answer at least as many questions as a well-trained customer service representative. If it cannot answer, the Voicebot functions as a smart receptionist, forwarding the call to the right employee.
Future: Shortly after implementation, FSB’s customer service will be handling 50% fewer calls thanks to the Voicebot.
Bonus: FSB plans to link data from the Voicebot with their Chatbot from CleverCall’s parent company, InDialog.ai, to provide 24/7 service and gain the ultimate overview of customer inquiries.