Quick answers, no phone queues, and less work.
FSB saves 50% of calls
Problem: Many repetitive calls creating long phone queues and monotonous, low-value work for employees.
Solution: Implement CleverCall’s telephony system, where the Voicebot first answers repetitive questions – or makes a smart transfer to the right employee.
Result: CleverCall’s Voicebot is configured to handle 3,000 of the question formulations customers typically call about. It can therefore quickly and automatically answer at least as many questions as a well-trained customer service employee. If it cannot answer, the Voicebot acts as a smart receptionist, forwarding the call to the right employee.
Future: Shortly after the implementation of CleverCall, FSB’s customer service will need to handle 50% fewer calls thanks to the Voicebot.
Bonus: FSB will integrate their data from the Voicebot with their chatbot from CleverCall’s parent company, InDialog.ai. This will provide 24/7 service and deliver the ultimate overview of customer inquiries.
With CleverCall, Egedal Municipality has achieved
24/7 service
FSB’s customers can now call in and get answers to their questions around the clock – even on public holidays!
Massive resource savings
Every minute the Voicebot speaks with a customer is a minute saved for an employee.
Goodbye to phone queues
The Voicebot always answers on the first ring – even when it’s speaking with 100 others at the same time.