Faster service. Better support. Happier employees.
Since the summer of 2021, Egedal Municipality has used CleverCall to be more present for its citizens and to ease the workload of its employees. Read more about their journey, results, and future plans here.
Efficient service without stress and queues
Problem: Long phone queues to reach the switchboard. Stressed employees who lacked time for complex inquiries.
Solution: All calls go directly to CleverCall’s Voicebot, which transfers the call to the correct department. The Voicebot also assists directly with appointment bookings and answers a number of questions.
Result: 60% reduction in calls to the switchboard. Less stressed employees. More time for citizens’ inquiries.
Future: Expanding the Voicebot’s tasks within the municipality. In addition, Egedal aims to make greater use of the Voicebot’s analysis function.
Bonus: The Voicebot is particularly valued in situations that create a surge of calls. For example, in January when several hundred citizens called Egedal to ask about MitID, the Voicebot immediately transferred them to the Danish Agency for Digital Government.
With CleverCall, Egedal Municipality has achieved
Faster help for citizens
With CleverCall, there are no phone queues and help is provided quickly — because no citizen wants to spend their day waiting on hold with the municipality.
More time for citizens
By automating many phone tasks, CleverCall has freed up countless hours of work — now used to provide better service.
Happier employees
Employees feel the significant drop in the number of calls that need to be handled. This means less stress and more joy in everyday work.