Help with IT challenges around the clock
IT support around the clock
Problem: Many IT challenges arise outside of the Support Department’s opening hours, which hinders employees in their work. At the same time, it also creates increased pressure on the Support Department at the start of the day.
Solution: CleverCall’s Supportbot is ready to answer all calls outside of support hours. The Supportbot assists by providing concrete answers and sending links with detailed guides and video tutorials.
Result: Since February 2022, Vejle Municipality’s 8,500 employees have been able to call in and get help with their IT challenges at any time of the day. This means, for example, that a schoolteacher is no longer hindered in their preparation due to a forgotten password or a mouse that doesn’t work.
Future: With continuous training on daily questions, the Supportbot is constantly becoming smarter and better at helping employees with all types of issues. The Supportbot learns continuously – but never forgets.
With CleverCall, Vejle Municipality has achieved
Help 24/7
Employees in Vejle can now get their problems solved around the clock, every day of the week – without waiting a single minute in a phone queue.
More time freed up in support
By handling many IT challenges, CleverCall has freed up many hours of work – time that can instead be spent on more complex cases.
Happier employees
Municipal employees can get rid of frustrating IT problems faster, while the IT department is relieved.