{"id":4630,"date":"2025-08-27T12:09:06","date_gmt":"2025-08-27T10:09:06","guid":{"rendered":"https:\/\/clevercall.ai\/?p=4630"},"modified":"2025-09-09T15:49:02","modified_gmt":"2025-09-09T13:49:02","slug":"customer-service-voicebot-at-fsb","status":"publish","type":"post","link":"https:\/\/clevercall.ai\/en\/kundeservice-voicebot-hos-fsb\/","title":{"rendered":"Customer Service Voicebot at FSB"},"content":{"rendered":"<div class=\"wd-heading text-center\">\n<h2 class=\"title_a\">Quick answers. No phone queue. Less work.<\/h2>\n<div class=\"wd-heading text-center\">\n<h5 data-start=\"210\" data-end=\"590\">As one of Denmark's largest housing administrators, FSB receives a large number of daily calls with variations of the same questions. What number am I on the waiting list? What do I do if my toilet doesn\u2019t flush? FSB was tired of having their employees answer repetitive calls \u2013 so they switched to CleverCall.<\/h5>\n<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<p data-start=\"592\" data-end=\"720\"><strong data-start=\"592\" data-end=\"604\">Problem:<\/strong> Many repetitive calls, creating long telephone queues and repetitive, meaningless work for employees.<\/p>\n<p data-start=\"722\" data-end=\"904\"><strong data-start=\"722\" data-end=\"734\">Solution:<\/strong> Implement CleverCall\u2019s telephone system, where the Voicebot first answers the repetitive questions \u2013 or makes a smart transfer to the right employee.<\/p>\n<p data-start=\"906\" data-end=\"1271\"><strong data-start=\"906\" data-end=\"919\">Result:<\/strong> CleverCall\u2019s Voicebot is configured to answer 3,000 of the typical question formulations customers call about. It can quickly and automatically answer at least as many questions as a well-trained customer service representative. If it cannot answer, the Voicebot functions as a smart receptionist, forwarding the call to the right employee.<\/p>\n<p data-start=\"1273\" data-end=\"1395\"><strong data-start=\"1273\" data-end=\"1287\">Future:<\/strong> Shortly after implementation, FSB\u2019s customer service will be handling 50% fewer calls thanks to the Voicebot.<\/p>\n<p data-start=\"1397\" data-end=\"1616\"><em><strong data-start=\"1397\" data-end=\"1407\">Bonus:<\/strong> FSB plans to link data from the Voicebot with their Chatbot from CleverCall\u2019s parent company, InDialog.ai, to provide 24\/7 service and gain the ultimate overview of customer inquiries.<\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Hurtige svar. Ingen telefonk\u00f8. Mindre arbejde. Som en af Danmarks st\u00f8rste boligadministratorer modtager FSB hver dag et stort antal opkald med variationer af de samme sp\u00f8rgsm\u00e5l. Hvilket nummer er jeg p\u00e5 ventelisten? Hvad g\u00f8r jeg, hvis toilettet ikke skyller? FSB var tr\u00e6tte af, at deres medarbejdere skulle besvare de samme gentagne opkald \u2013 derfor skiftede [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4965,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[41],"tags":[],"class_list":["post-4630","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cases"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Kundeservice Voicebot hos FSB - Clevercall<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/clevercall.ai\/en\/customer-service-voicebot-at-fsb\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kundeservice Voicebot hos FSB - Clevercall\" \/>\n<meta property=\"og:description\" content=\"Hurtige svar. Ingen telefonk\u00f8. Mindre arbejde. Som en af Danmarks st\u00f8rste boligadministratorer modtager FSB hver dag et stort antal opkald med variationer af de samme sp\u00f8rgsm\u00e5l. Hvilket nummer er jeg p\u00e5 ventelisten? Hvad g\u00f8r jeg, hvis toilettet ikke skyller? FSB var tr\u00e6tte af, at deres medarbejdere skulle besvare de samme gentagne opkald \u2013 derfor skiftede [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/clevercall.ai\/en\/customer-service-voicebot-at-fsb\/\" \/>\n<meta property=\"og:site_name\" content=\"Clevercall\" \/>\n<meta property=\"article:published_time\" content=\"2025-08-27T10:09:06+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-09T13:49:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/clevercall.ai\/wp-content\/uploads\/fsb-kommune-case-study.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1800\" \/>\n\t<meta property=\"og:image:height\" content=\"1170\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Aveo\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Aveo\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/clevercall.ai\/kundeservice-voicebot-hos-fsb\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/clevercall.ai\/kundeservice-voicebot-hos-fsb\/\"},\"author\":{\"name\":\"Aveo\",\"@id\":\"https:\/\/clevercall.ai\/#\/schema\/person\/f925481ba7383528f5cbed0ce2f9f74e\"},\"headline\":\"Kundeservice Voicebot hos FSB\",\"datePublished\":\"2025-08-27T10:09:06+00:00\",\"dateModified\":\"2025-09-09T13:49:02+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/clevercall.ai\/kundeservice-voicebot-hos-fsb\/\"},\"wordCount\":218,\"publisher\":{\"@id\":\"https:\/\/clevercall.ai\/#organization\"},\"image\":{\"@id\":\"https:\/\/clevercall.ai\/kundeservice-voicebot-hos-fsb\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/clevercall.ai\/wp-content\/uploads\/fsb-kommune-case-study.jpg\",\"articleSection\":[\"Cases\"],\"inLanguage\":\"en-GB\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/clevercall.ai\/kundeservice-voicebot-hos-fsb\/\",\"url\":\"https:\/\/clevercall.ai\/kundeservice-voicebot-hos-fsb\/\",\"name\":\"Kundeservice Voicebot hos FSB - Clevercall\",\"isPartOf\":{\"@id\":\"https:\/\/clevercall.ai\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/clevercall.ai\/kundeservice-voicebot-hos-fsb\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/clevercall.ai\/kundeservice-voicebot-hos-fsb\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/clevercall.ai\/wp-content\/uploads\/fsb-kommune-case-study.jpg\",\"datePublished\":\"2025-08-27T10:09:06+00:00\",\"dateModified\":\"2025-09-09T13:49:02+00:00\",\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/clevercall.ai\/kundeservice-voicebot-hos-fsb\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/clevercall.ai\/kundeservice-voicebot-hos-fsb\/#primaryimage\",\"url\":\"https:\/\/clevercall.ai\/wp-content\/uploads\/fsb-kommune-case-study.jpg\",\"contentUrl\":\"https:\/\/clevercall.ai\/wp-content\/uploads\/fsb-kommune-case-study.jpg\",\"width\":1800,\"height\":1170,\"caption\":\"fsb kommune case study\"},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/clevercall.ai\/#website\",\"url\":\"https:\/\/clevercall.ai\/\",\"name\":\"Clevercall\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/clevercall.ai\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/clevercall.ai\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/clevercall.ai\/#organization\",\"name\":\"Clevercall\",\"url\":\"https:\/\/clevercall.ai\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/clevercall.ai\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/clevercall.ai\/wp-content\/uploads\/Sonic-Horizon.svg\",\"contentUrl\":\"https:\/\/clevercall.ai\/wp-content\/uploads\/Sonic-Horizon.svg\",\"width\":1920,\"height\":393,\"caption\":\"Clevercall\"},\"image\":{\"@id\":\"https:\/\/clevercall.ai\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/clevercall.ai\/#\/schema\/person\/f925481ba7383528f5cbed0ce2f9f74e\",\"name\":\"Aveo\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer service Voicebot at FSB - Clevercall","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/clevercall.ai\/en\/customer-service-voicebot-at-fsb\/","og_locale":"en_GB","og_type":"article","og_title":"Kundeservice Voicebot hos FSB - Clevercall","og_description":"Hurtige svar. 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