{"id":4580,"date":"2025-08-26T07:39:35","date_gmt":"2025-08-26T05:39:35","guid":{"rendered":"https:\/\/clevercall.ai\/?p=4580"},"modified":"2025-09-09T15:49:34","modified_gmt":"2025-09-09T13:49:34","slug":"voicebot-creates-better-citizen-service","status":"publish","type":"post","link":"https:\/\/clevercall.ai\/en\/voicebot-skaber-bedre-borgerservice\/","title":{"rendered":"Voicebot creates a better citizen service"},"content":{"rendered":"
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Faster service. Better experiences. Happier employees.<\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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Since the summer of 2021, Egedal Municipality has used CleverCall to be more present for its citizens and relieve employees from the stress of constant calls. Read more about the Municipality\u2019s progress, results, and future plans here.<\/h5>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

Problem:<\/strong> Long telephone queues to be redirected to the right department. Pressured employees who lacked time for more complex inquiries.<\/p>\n

Solution:<\/strong> All calls go directly to CleverCall\u2019s Voicebot, which transfers the call to the correct department. The Voicebot also assists with appointment bookings and answers a large number of questions.<\/p>\n

Result:<\/strong> 60% reduction in calls to the receptionist, who usually rerouted them. Less stressed employees. More time for citizens who need extra help.<\/p>\n

Future:<\/strong> Expand the number of tasks automated by the Voicebot. In addition, the municipality aims to make greater use of the Voicebot\u2019s analytics function.<\/p>\n

Bonus:<\/strong> The Voicebot is especially appreciated during events that trigger many calls in a short time. In January, for example, several hundred citizens called Egedal to ask about MitID, which the Voicebot immediately redirected to the Danish Agency for Digitalisation.<\/em><\/p>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

Hurtigere service. Bedre oplevelser. Gladere medarbejdere. Siden sommeren 2021 har Egedal Kommune brugt CleverCall til at v\u00e6re mere til stede for borgerne og aflaste medarbejderne for presset fra konstante opkald. L\u00e6s mere om kommunens fremskridt, resultater og fremtidsplaner her. Problem: Lange telefonk\u00f8er for at blive viderestillet til den rigtige afdeling. Pressede medarbejdere, der manglede tid […]<\/p>\n","protected":false},"author":1,"featured_media":4966,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[41],"tags":[],"class_list":["post-4580","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cases"],"acf":[],"yoast_head":"\nVoicebot skaber bedre borgerservice - Clevercall<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/clevercall.ai\/en\/voicebot-creates-better-citizen-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Voicebot skaber bedre borgerservice - Clevercall\" \/>\n<meta property=\"og:description\" content=\"Hurtigere service. Bedre oplevelser. 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