{"id":4633,"date":"2025-08-27T12:11:51","date_gmt":"2025-08-27T10:11:51","guid":{"rendered":"https:\/\/clevercall.ai\/?p=4633"},"modified":"2025-09-09T14:57:09","modified_gmt":"2025-09-09T12:57:09","slug":"supportbot-fuer-gemeinde-vejle","status":"publish","type":"post","link":"https:\/\/clevercall.ai\/de\/supportbot-for-vejle-kommune\/","title":{"rendered":"Supportbot f\u00fcr die Gemeinde Vejle"},"content":{"rendered":"<div class=\"wd-heading text-center\">\n<h2 class=\"title_a\">Hilfe bei IT-Herausforderungen rund um die Uhr<\/h2>\n<div class=\"wd-heading text-center\">\n<h5 data-start=\"192\" data-end=\"510\">Die Gemeinde Vejle hat etwas mehr als 8.500 Mitarbeitende, und deren IT-Probleme treten nicht nur w\u00e4hrend der \u00d6ffnungszeiten des IT-Supports auf. Deshalb suchte Vejle nach einer L\u00f6sung, um Mitarbeitenden jederzeit Hilfe bei IT-Herausforderungen zu bieten \u2013 CleverCall war die naheliegende Wahl.<\/h5>\n<div class=\"wpb_text_column wpb_content_element\">\n<p data-start=\"512\" data-end=\"702\"><strong data-start=\"512\" data-end=\"524\">Problem:<\/strong> Viele IT-Probleme entstehen au\u00dferhalb der Support-\u00d6ffnungszeiten, was die Mitarbeitenden in ihrer Arbeit behindert. Gleichzeitig erh\u00f6ht dies den Druck auf die Supportabteilung zu Beginn der \u00d6ffnungszeiten.<\/p>\n<p data-start=\"704\" data-end=\"928\"><strong data-start=\"704\" data-end=\"716\">L\u00f6sung:<\/strong> Der Supportbot von CleverCall steht bereit, alle Anrufe au\u00dferhalb der \u00d6ffnungszeiten der Supportabteilung zu beantworten. Der Supportbot gibt konkrete Antworten und sendet Links mit detaillierten Anleitungen und Video-Tutorials.<\/p>\n<p data-start=\"930\" data-end=\"1210\"><strong data-start=\"930\" data-end=\"943\">Ergebnis:<\/strong> Seit Februar 2022 k\u00f6nnen die 8.500 Mitarbeitenden der Gemeinde Vejle jederzeit anrufen und Unterst\u00fctzung bei ihren IT-Problemen erhalten. So wird zum Beispiel eine Lehrkraft nicht mehr bei der Unterrichtsvorbereitung behindert, weil ein Passwort vergessen wurde oder die Maus nicht funktioniert.<\/p>\n<p data-start=\"1212\" data-end=\"1433\"><strong data-start=\"1212\" data-end=\"1226\">Zukunft:<\/strong> Durch kontinuierliches Training mit den t\u00e4glichen Fragen wird der Supportbot immer intelligenter und besser darin, den Mitarbeitenden bei allen Arten von Problemen zu helfen. Der Supportbot lernt st\u00e4ndig \u2013 aber er vergisst nie.<\/p>\n<p data-start=\"1435\" data-end=\"1769\"><em><strong data-start=\"1435\" data-end=\"1445\">Bonus:<\/strong> Wenn Ihre Supportabteilung sehr ausgelastet ist, k\u00f6nnen Sie den Supportbot auch w\u00e4hrend der \u00d6ffnungszeiten einsetzen. Hier beantwortet der Supportbot einfache Fragen und unterst\u00fctzt bei vielen typischen IT-Problemen. So wird die Supportabteilung im Alltag entlastet und erf\u00e4hrt weniger Unterbrechungen, wenn komplexere F\u00e4lle bearbeitet werden.<\/em><\/p>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Hj\u00e6lper med IT-udfordringer d\u00f8gnet rundt Vejle Kommune har lidt over 8.500 medarbejdere, og deres IT-udfordringer opst\u00e5r ikke kun i IT-supportens \u00e5bningstid. Derfor s\u00f8gte Vejle en l\u00f8sning, hvor medarbejderne kunne f\u00e5 hj\u00e6lp til deres IT-udfordringer p\u00e5 alle tider af d\u00f8gnet \u2013 og her var CleverCall det oplagte valg. Problem: Mange IT-udfordringer opst\u00e5r uden for supportens \u00e5bningstid, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4964,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[41],"tags":[],"class_list":["post-4633","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cases"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Supportbot for Vejle Kommune - Clevercall<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/clevercall.ai\/de\/supportbot-fuer-gemeinde-vejle\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Supportbot for Vejle Kommune - Clevercall\" \/>\n<meta property=\"og:description\" content=\"Hj\u00e6lper med IT-udfordringer d\u00f8gnet rundt Vejle Kommune har lidt over 8.500 medarbejdere, og deres IT-udfordringer opst\u00e5r ikke kun i IT-supportens \u00e5bningstid. Derfor s\u00f8gte Vejle en l\u00f8sning, hvor medarbejderne kunne f\u00e5 hj\u00e6lp til deres IT-udfordringer p\u00e5 alle tider af d\u00f8gnet \u2013 og her var CleverCall det oplagte valg. Problem: Mange IT-udfordringer opst\u00e5r uden for supportens \u00e5bningstid, [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/clevercall.ai\/de\/supportbot-fuer-gemeinde-vejle\/\" \/>\n<meta property=\"og:site_name\" content=\"Clevercall\" \/>\n<meta property=\"article:published_time\" content=\"2025-08-27T10:11:51+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-09T12:57:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/clevercall.ai\/wp-content\/uploads\/2-vejle-kommune-case-study-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2048\" \/>\n\t<meta property=\"og:image:height\" content=\"1331\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Aveo\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"Aveo\" \/>\n\t<meta name=\"twitter:label2\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data2\" content=\"2\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/clevercall.ai\/supportbot-for-vejle-kommune\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/clevercall.ai\/supportbot-for-vejle-kommune\/\"},\"author\":{\"name\":\"Aveo\",\"@id\":\"https:\/\/clevercall.ai\/#\/schema\/person\/f925481ba7383528f5cbed0ce2f9f74e\"},\"headline\":\"Supportbot for Vejle Kommune\",\"datePublished\":\"2025-08-27T10:11:51+00:00\",\"dateModified\":\"2025-09-09T12:57:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/clevercall.ai\/supportbot-for-vejle-kommune\/\"},\"wordCount\":248,\"publisher\":{\"@id\":\"https:\/\/clevercall.ai\/#organization\"},\"image\":{\"@id\":\"https:\/\/clevercall.ai\/supportbot-for-vejle-kommune\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/clevercall.ai\/wp-content\/uploads\/2-vejle-kommune-case-study-scaled.jpg\",\"articleSection\":[\"Cases\"],\"inLanguage\":\"de\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/clevercall.ai\/supportbot-for-vejle-kommune\/\",\"url\":\"https:\/\/clevercall.ai\/supportbot-for-vejle-kommune\/\",\"name\":\"Supportbot for Vejle Kommune - 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