{"id":4630,"date":"2025-08-27T12:09:06","date_gmt":"2025-08-27T10:09:06","guid":{"rendered":"https:\/\/clevercall.ai\/?p=4630"},"modified":"2025-09-09T15:49:02","modified_gmt":"2025-09-09T13:49:02","slug":"kundenservice-voicebot-bei-fsb","status":"publish","type":"post","link":"https:\/\/clevercall.ai\/de\/kundeservice-voicebot-hos-fsb\/","title":{"rendered":"Kundenservice-Voicebot bei FSB"},"content":{"rendered":"<div class=\"wd-heading text-center\">\n<h2 class=\"title_a\">Schnelle Antworten. Keine Warteschlange. Weniger Arbeit.<\/h2>\n<div class=\"wd-heading text-center\">\n<h5 data-start=\"210\" data-end=\"590\">Als einer der gr\u00f6\u00dften Wohnungsverwaltungen D\u00e4nemarks erh\u00e4lt FSB t\u00e4glich eine gro\u00dfe Anzahl von Anrufen mit Variationen derselben Fragen. Welches Nummer bin ich auf der Warteliste? Was mache ich, wenn die Toilette nicht sp\u00fclt? FSB war es leid, dass ihre Mitarbeitenden st\u00e4ndig die gleichen Anrufe beantworten mussten \u2013 daher stellten sie auf CleverCall um.<\/h5>\n<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<p data-start=\"592\" data-end=\"720\"><strong data-start=\"592\" data-end=\"604\">Problem:<\/strong> Viele wiederkehrende Anrufe, die lange Telefonwarteschlangen verursachen und f\u00fcr die Mitarbeitenden monotone und wenig sinnvolle Arbeit bedeuten.<\/p>\n<p data-start=\"722\" data-end=\"904\"><strong data-start=\"722\" data-end=\"734\">L\u00f6sung:<\/strong> Einf\u00fchrung des Telefonsystems von CleverCall, bei dem der Voicebot zun\u00e4chst die wiederkehrenden Fragen beantwortet \u2013 oder eine intelligente Weiterleitung an den richtigen Mitarbeitenden vornimmt.<\/p>\n<p data-start=\"906\" data-end=\"1271\"><strong data-start=\"906\" data-end=\"919\">Ergebnis:<\/strong> Der Voicebot von CleverCall ist so konfiguriert, dass er 3.000 der typischen Fragen, mit denen Kunden anrufen, beantworten kann. Damit beantwortet er schnell und automatisch mindestens so viele Fragen wie ein gut geschulter Kundenservicemitarbeitender. Kann er nicht antworten, fungiert der Voicebot als intelligente Rezeption, die den Anruf an den richtigen Mitarbeitenden weiterleitet.<\/p>\n<p data-start=\"1273\" data-end=\"1395\"><strong data-start=\"1273\" data-end=\"1287\">Zukunft:<\/strong> Kurz nach der Einf\u00fchrung wird der Kundenservice von FSB dank des Voicebots 50 % weniger Anrufe bearbeiten m\u00fcssen.<\/p>\n<p data-start=\"1397\" data-end=\"1616\"><em><strong data-start=\"1397\" data-end=\"1407\">Bonus:<\/strong> FSB wird die Daten ihres Voicebots mit ihrem Chatbot vom Mutterunternehmen InDialog.ai verkn\u00fcpfen, um rund um die Uhr Service anzubieten und einen ultimativen \u00dcberblick \u00fcber ihre Anfragen zu erhalten.<\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Hurtige svar. Ingen telefonk\u00f8. Mindre arbejde. Som en af Danmarks st\u00f8rste boligadministratorer modtager FSB hver dag et stort antal opkald med variationer af de samme sp\u00f8rgsm\u00e5l. Hvilket nummer er jeg p\u00e5 ventelisten? Hvad g\u00f8r jeg, hvis toilettet ikke skyller? FSB var tr\u00e6tte af, at deres medarbejdere skulle besvare de samme gentagne opkald \u2013 derfor skiftede [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4965,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[41],"tags":[],"class_list":["post-4630","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cases"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Kundeservice Voicebot hos FSB - Clevercall<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/clevercall.ai\/de\/kundenservice-voicebot-bei-fsb\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kundeservice Voicebot hos FSB - Clevercall\" \/>\n<meta property=\"og:description\" content=\"Hurtige svar. Ingen telefonk\u00f8. Mindre arbejde. Som en af Danmarks st\u00f8rste boligadministratorer modtager FSB hver dag et stort antal opkald med variationer af de samme sp\u00f8rgsm\u00e5l. Hvilket nummer er jeg p\u00e5 ventelisten? Hvad g\u00f8r jeg, hvis toilettet ikke skyller? FSB var tr\u00e6tte af, at deres medarbejdere skulle besvare de samme gentagne opkald \u2013 derfor skiftede [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/clevercall.ai\/de\/kundenservice-voicebot-bei-fsb\/\" \/>\n<meta property=\"og:site_name\" content=\"Clevercall\" \/>\n<meta property=\"article:published_time\" content=\"2025-08-27T10:09:06+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-09T13:49:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/clevercall.ai\/wp-content\/uploads\/fsb-kommune-case-study.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1800\" \/>\n\t<meta property=\"og:image:height\" content=\"1170\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Aveo\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"Aveo\" \/>\n\t<meta name=\"twitter:label2\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data2\" content=\"2\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/clevercall.ai\/kundeservice-voicebot-hos-fsb\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/clevercall.ai\/kundeservice-voicebot-hos-fsb\/\"},\"author\":{\"name\":\"Aveo\",\"@id\":\"https:\/\/clevercall.ai\/#\/schema\/person\/f925481ba7383528f5cbed0ce2f9f74e\"},\"headline\":\"Kundeservice Voicebot hos FSB\",\"datePublished\":\"2025-08-27T10:09:06+00:00\",\"dateModified\":\"2025-09-09T13:49:02+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/clevercall.ai\/kundeservice-voicebot-hos-fsb\/\"},\"wordCount\":218,\"publisher\":{\"@id\":\"https:\/\/clevercall.ai\/#organization\"},\"image\":{\"@id\":\"https:\/\/clevercall.ai\/kundeservice-voicebot-hos-fsb\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/clevercall.ai\/wp-content\/uploads\/fsb-kommune-case-study.jpg\",\"articleSection\":[\"Cases\"],\"inLanguage\":\"de\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/clevercall.ai\/kundeservice-voicebot-hos-fsb\/\",\"url\":\"https:\/\/clevercall.ai\/kundeservice-voicebot-hos-fsb\/\",\"name\":\"Kundeservice Voicebot hos FSB - Clevercall\",\"isPartOf\":{\"@id\":\"https:\/\/clevercall.ai\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/clevercall.ai\/kundeservice-voicebot-hos-fsb\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/clevercall.ai\/kundeservice-voicebot-hos-fsb\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/clevercall.ai\/wp-content\/uploads\/fsb-kommune-case-study.jpg\",\"datePublished\":\"2025-08-27T10:09:06+00:00\",\"dateModified\":\"2025-09-09T13:49:02+00:00\",\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/clevercall.ai\/kundeservice-voicebot-hos-fsb\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\/\/clevercall.ai\/kundeservice-voicebot-hos-fsb\/#primaryimage\",\"url\":\"https:\/\/clevercall.ai\/wp-content\/uploads\/fsb-kommune-case-study.jpg\",\"contentUrl\":\"https:\/\/clevercall.ai\/wp-content\/uploads\/fsb-kommune-case-study.jpg\",\"width\":1800,\"height\":1170,\"caption\":\"fsb kommune case study\"},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/clevercall.ai\/#website\",\"url\":\"https:\/\/clevercall.ai\/\",\"name\":\"Clevercall\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/clevercall.ai\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/clevercall.ai\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/clevercall.ai\/#organization\",\"name\":\"Clevercall\",\"url\":\"https:\/\/clevercall.ai\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\/\/clevercall.ai\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/clevercall.ai\/wp-content\/uploads\/Sonic-Horizon.svg\",\"contentUrl\":\"https:\/\/clevercall.ai\/wp-content\/uploads\/Sonic-Horizon.svg\",\"width\":1920,\"height\":393,\"caption\":\"Clevercall\"},\"image\":{\"@id\":\"https:\/\/clevercall.ai\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/clevercall.ai\/#\/schema\/person\/f925481ba7383528f5cbed0ce2f9f74e\",\"name\":\"Aveo\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Kundendienst Voicebot bei FSB - Clevercall","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/clevercall.ai\/de\/kundenservice-voicebot-bei-fsb\/","og_locale":"de_DE","og_type":"article","og_title":"Kundeservice Voicebot hos FSB - Clevercall","og_description":"Hurtige svar. 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